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1. Personal data
You can visit our website and receive information on our company and products without leaving personal data. If, on the other hand, you wish to place an order or receive information, we inevitably need some personal data (in accordance with article 6.1.a) or b) General Data Protection Regulation).
Personal data include your name, address, telephone number, e-mail address and date of birth. Your personal data are collected when you send us an e-mail, fill out a contact form, subscribe to a newsletter or place an order. We only store this data for specific purposes, i.e. to send you products or brochures, to answer questions on products, to send newsletters, to carry out an order, to participate in contests, to make use of promotions, to be entitled to cash back, to register for an extended warranty.
As we constantly optimise our services, your personal data are only used within our company. We will not share your personal data with third parties without your consent, unless we are obliged to do so in pursuance of the law or a court ruling or if this is necessary for the execution of the agreement between yourself and Van Ratingen.
We do not process any payment data you might disclose. This is done by a partner of our choosing. We are not responsible for processing such data and we therefore reject any obligation or liability regarding this.
Transmissions over the internet are never 100% secure or error-free. Although we take reasonable measures to protect your personal data against loss, abuse and unauthorised access, disclosure, modification and destruction, we cannot guarantee the security of any information users send us.
4. Storage time limit
Your personal data will be saved in a data register for as long as necessary to achieve the aforementioned purposes. Afterwards your personal data will be removed or made anonymous.
5. Your rights
Commission for the Protection of Privacy (CPP)
Rue de la Presse 35, 1000 Brussels
+32 (0)2 274 48 00
+32 (0)2 274 48 35
You are at liberty to give, or to withdraw at a later time, your consent for the aforementioned processing. However, if you do not give your consent or withdraw it later, you may lose certain advantages that require the processing of your personal data.
As to instructions regarding changing your privacy preferences, access to your information, correction or removal of your information, to fight the processing or to restrict it, to change your preferences regarding communication, transferability of data or for possible questions regarding the protection of privacy or data, you can send an e-mail or a letter with a copy of your ID card to:
We reserve the right to use information previously received to verify your identity or to take any other measures that we consider adequate. We will process your request within 30 days.
6. Data leaks
Without prejudice to its remaining legal obligations, Van Ratingen will, upon discovery of a data leak:
(a) Immediately and within 72 hours at the latest after discovery, contact CPP by e-mail and telephone.
(b) Give CPP all requested relevant information regarding the data leak. Relevant information means at least the information required to respect any applicable legislation and regulations.
(c) Give its full cooperation to CPP to implement and execute the reaction plan regarding the data leak. and
(d) Cooperate to inform the persons concerned when it is likely that an infringement will result in a risk for his/her rights and liberties (i.e. in case of identity theft, discrimination, reputation damage, financial loss, loss of confidentiality or any other important economic or social disadvantage).
In case of a (potential) data leak, Van Ratingen will, upon CPP’s request:
(a) Provide assistance to identify the affected persons.
(b) Conduct an audit to determine and execute appropriate repair and correction measures to prevent a repetition of such a situation.
8. Legislation and competent court